Resources

FAQs

General NDIS Questions

  • The National Disability Insurance Scheme (NDIS) is a government-funded program designed to support individuals with permanent and significant disabilities. It provides funding for services, equipment, and therapies to help participants live more independently and achieve their goals.

    Eligibility Criteria:

    • Be under 65 years old at the time of application.

    • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.

    • Have a permanent disability that impacts your ability to perform everyday activities.

  • To apply for the NDIS, follow these steps:

    1.     Check your eligibility on the official NDIS website.

    2.     Call the NDIS on 1800 800 110 to request an Access Request Form (ARF).

    3.     Submit the completed ARF along with supporting evidence, including medical reports and assessments.

    4.     Once approved, you will be contacted to create a personalized NDIS plan.

    • NDIA-Managed: The National Disability Insurance Agency (NDIA) handles payments directly to registered providers. Participants can only use NDIS-registered providers.

    • Plan-Managed: A Plan Manager (funded by your NDIS plan) manages your invoices and payments. You can use both registered and non-registered providers.

    • Self-Managed: You handle the payments yourself. This option gives you the most flexibility to choose your providers.

About Our Services

  • We provide NDIS-related services in Sydney. Contact us directly to confirm if we operate in your location.

  • Absolutely! We understand the importance of feeling comfortable with your support team. You can choose a support worker based on your preferences, such as gender, cultural background, or skills.

  • If you’re not happy with your current support worker, let us know. We’ll work with you to find a better match that meets your needs and preferences.

  • Yes, we can assist with:

    • Preparing for your NDIS plan reviews.

    • Writing progress reports to demonstrate how our services are helping you achieve your goals.

    • Submitting evidence for changes or additional funding.

Funding & Costs

  • Our rates comply with the NDIS Price Guide, ensuring our services are affordable and within the approved funding limits. Contact us for a detailed price list.

  • Yes, we accept all types of NDIS funding arrangements, including:

    • NDIA-managed

    • Plan-managed

    • Self-managed

  • If your funding runs out, we can:

    • Help you request an urgent plan review with the NDIS.

    • Adjust your services to fit your budget.

    • Discuss private payment options if needed.

  • In some cases, we may charge travel fees if our staff need to travel to your location. These fees are transparent and comply with the NDIS Price Guide.

  • No hidden fees! Any additional costs, such as materials or equipment, will be discussed with you upfront.

  • Payments are managed based on your funding arrangement:

    • NDIA-Managed: Payments are processed directly by the NDIS.

    • Plan-Managed: Your Plan Manager handles invoices on your behalf.

    • Self-Managed: You pay us directly, and we provide invoices for your records.

Contact us.