Preparing for Your First Visit with Happiness Homecare

Getting ready for your first meeting with us helps make sure we fully understand your needs, goals, and preferences. Here’s a simple guide to help you prepare:

1. Bring Your NDIS Plan

Have a copy of your most recent NDIS plan ready. Focus on:

  • Your funded supports (Core, Capacity Building, Capital)

  • Your short-term and long-term goals

  • Any notes about your preferred supports or assistive needs

2. List Your Needs and Priorities

Think about:

  • What you’d like help with (e.g. daily tasks, transport, social activities)

  • Your usual routines and preferences

  • Any health, cultural, or communication needs

    Example: “I’d like support with cooking, cleaning, and going out into the community twice a week.”

3. Bring Any Useful Documents

You may need:

  • Your NDIS number and plan

  • Contact info for your Support Coordinator or LAC (if you have one)

  • Medical reports, behaviour support plans, or equipment details

4. Prepare Questions to Ask

For example:

  • What services match my needs?

  • Are staff trained to support my condition or preferences?

  • Can I choose or change my support workers?

  • How flexible is your support schedule?

5. Know Your Rights

You have the right to:

  • Be treated with dignity and respect

  • Choose who supports you

  • Give feedback or make complaints without fear

Quick Checklist to Bring

  1. NDIS Plan

  2. List of support goals and needs

  3. Questions for the provider

  4. Any emergency contacts or medical information

  5. Notes or bring a support person if helpful