How to Give Feedback or Make a Complaint at Happiness Homecare

Why Your Feedback Matters

At Happiness Homecare, your voice helps us improve. We welcome:

  • Compliments 😊

  • Suggestions 📝

  • Complaints 😟

You can talk to us anytime about how we can do better.

You can:

  • 📞 Call us at 0413916061

  • 📧 Email us at info@happinesshomecare.au

  • ✍️ Fill in the Feedback and Complaints Form online or ask a staff member for a copy

  • 🗣️ Speak to any staff member you trust

You can also ask a family member, friend, or support person to help you.

What Happens Next?

  1. We listen and write down what you say

  2. We look into the problem (if needed)

  3. We work with you to fix it

  4. We give you an update within 5 working days

All feedback is private. You won’t be treated badly for speaking up.

📢 Not Happy with Our Response?

You can contact:

FEEDBACK AND COMPLAINTS form